Refund Policy
Last updated: July 4, 2026
Try before you pay
Infra Agent has a free plan with no time limit, so you can evaluate the service for as long as you like before upgrading. Paid plans add higher limits and features on top of the same core product you have already used.
Subscriptions and cancellation
Paid plans are billed in advance on a monthly or yearly cycle and renew automatically until canceled. You can cancel at any time from the Billing page in your dashboard; no email or phone call is required. When you cancel, your paid plan stays active until the end of the period you already paid for, and you will not be charged again. Your account then moves to the free plan; nothing is deleted.
Refunds
If you are not happy with a paid plan, email us within 14 days of your first purchase and we will refund it in full. For renewals, contact us within 14 days of the charge; we issue refunds for renewals that were not intended, such as forgetting to cancel before a yearly renewal, provided the service has not been substantially used since the charge. We also refund charges caused by billing errors on our side in full, whenever they occurred.
How refunds are processed
Payments are processed by Paddle, our merchant of record. Approved refunds are returned to your original payment method and typically appear within 5 to 10 business days, depending on your bank. To request a refund, email contact@infraagent.app from the address on your account and include the email or invoice for the charge.
Questions
Anything unclear, or a situation this policy does not cover? Write to contact@infraagent.app and we will sort it out.